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How do I use Safe2Login?
After November 15, 2006, you will be required to register with Safe2Login.
On your first visit to the Safe2Login protected server, you will be asked to go through a quick, 4-step registration process. During this process, you will provide your email address and identify your computer with a short name such as "My Laptop" or "Work PC." Once you are registered, Safe2Login will use a browser cookie to identify you and no further action is necessary. (If your browser clears cookies, or if you use a different computer than the one you’ve
identified, you will be asked three (3) questions for verification.)
How will I know that I am on a genuine login page?
Because each server protected by Safe2Login.com is known to the Safe2Login.com system, if the server changes, you will be alerted by the safety.
Will my web browser prevent me from using Safe2Login?
The Safe2Login system is compatible with most web browsers and does not use third-party cookies, which most browsers now block due to advertising abuse.
How does Safe2Login protect me?
Safe2Login.com is an approved site of Southland Credit Union. Safe2Login acts as a third-party trust authority, verifying you and your credit union’s server through the use of a mutual authentication protocol. It does this by creating secure communication channels between the credit union’s server, your computer, and the Safe2Login.com server, and by providing a dynamically generated graphical image containing the special word or phrase you’ve selected during the Safe2Login registration. This "SafeCode" is stored securely at Safe2Login.com.
Safe2Login does not alter the credit union’s existing login process. It serves as a first line of defense for the login page itself and simply notifies you if the "coast is clear" to enter your online banking account's username and password.
Registration
Am I required to register with Safe2Login before I can log in to my online banking account?
Yes, to assure your login security, Southland Credit Union will require you to register with Safe2Login after November 15, 2006. This extra step will provide security and help prevent accidental login to an authorized site masquerading as your usual Southland online site.
What are the steps in the Safe2Login registration process?
There are four (4) easy steps to the registration process. First, you will complete the Safe2Login registration form and provide your email address (note: your email address will not be shared with anyone, including Southland Credit Union.) Next, you will be emailed your Safe2Login confirmation. Once you've received the confirmation, you will activate your account. Once your account has been successfully activated, you will be asked to identify the computer by giving it a name. After these steps are completed, you can use the Safety Stamp to log in to your online banking account.
What information will I need to register with Safe2Login?
You will need the registration code you received from Southland Credit Union and the email address of where you'd like to receive any Safe2Login-related information. Your registration code can be found in Southland Credit Union’s eBranch before November 15, 2006, on your Southland Credit Union September eStatement or paper-based statement, or you may call Southland Credit Union’s Service Center at 800.426.1917.
What information will Safe2Login NEVER ask for?
Safe2Login will NEVER ask you to provide:
credit card number
debit card number
ATM PIN
debit or credit card PIN
Card Verification Value (CVV)
Discover Card Cardmember ID
mother's maiden name
social security number
address
If you see a Safe2Login website asking for any of this information, it is a fake
or "phished" website. Leave immediately and notify your credit union.
Should I use the same password for Safe2Login as I use for my online banking account?
No, creating a different password for your Safe2Login account will help ensure that your online banking password is kept safe. If you have a shared account and a shared email, you may share your Safe2Login password.
How will I use the SafeCode that I create?
The SafeCode will appear in the Safe2Login Safety Stamp on your banking login page. You will be challenged to select your SafeCode from a list of SafeCodes before you are able to log in to your online banking account.
What makes a good SafeCode?
A good SafeCode is a word that you can easily remember and must be between 4 and 12 characters in length.
How will Safe2Login use my registration information?
Your registration information will only be used to contact you for the purpose
of providing information relating to your Safe2Login account. Any information
that identifies an individual user will never be sold or distributed. Safe2Login
uses a cookie to identify your computer. This cookie will not be used for any
other purpose and contains only an encoded key that identifies the computer on
the Safe2Login system.
The Safety Stamp
What is the Safe2Login Safety Stamp?
The Safety Stamp is the face of the Safe2Login product and presents a sequence
of individual security checks, all of which must succeed before your personal
security code, or "SafeCode" is displayed. You are challenged to select the correct
SafeCode from a list of SafeCodes, before access to the eBranch login fields
is
granted.
The Safety Stamp lets you know when you are safe to log in.
What information can I find on the Safety Stamp?
The Safety Stamp is your guide to safer online banking. You can look to it to find what server you are logging in to, which authorized computer you are using, and where you are in the login process. It will also let you know when all the Safe2Login security checks have been passed and you are safe to log in.
What if I am already a member of Safe2Login, but the Safety Stamp doesn't recognize me?
Simply click on the link on the Safety Stamp and log in to Safe2Login. Once you've done that, you will be returned to your online banking login page where you will be able to verify your SafeCode and then log to your online banking account safely.
When the safety stamp doesn't recognize you, it will look like this:
The safety stamp will look like this if you have deleted your browser's cookies, or if you are logging in from a new PC or if your safe2login cookie has expired. You will need to log into your Safe2Login account if you see this version of the safety stamp.
What if I don't see the name of the computer I am using on the Safety Stamp?
If you don't see the name of the computer you are using on the Safety Stamp, do not proceed with your online banking login and notify your credit union immediately. Seeing the name of your computer on the Safety Stamp is your assurance that you are safe to continue.
What if my SafeCode is not listed on the Safety Stamp?
If your SafeCode is not listed, someone else may have logged in to Safe2Login on the computer you are using. If this is the case, you'll simply need to click on the link that reads, "Click HERE if your SafeCode is not listed" to log in to your own Safe2Login account.
How will I know that I am safe to log in?
You are safe to log in to your online banking account when the Safe2Login Safety Stamp indicates that all the security tests have been passed and that you are "Safe2Login." You will also see green lights for the server, session, and computer when it is safe to log in. If you don't see three green lights on the Safety Stamp, you are not safe to log in yet.
What if I don't see the Safe2Login Safety Stamp on my online banking login page?
If you are expecting to see the Safety Stamp and it's missing, notify your Southland CU Service Center at 800-426-1917, or by email info@southlandcu.org immediately.
Logging in to Safe2Login
Once I am logged in, what changes can I make to my account information?
You may activate your account, register a new computer, or change your email address.
What if I am using a different computer than usual?
You will be offered a chance to "Add a new computer" during the login process. You may name each computer anything you want, but are limited to 12 characters.
How often will I be required to sign on with Safe2Login?
Safe2Login uses a cookie to identify you and your device. If you are using a
new device or if your browser deletes cookies, you will be required to sign on
with Safe2Login. Additionally, your answer to the question "Is this a shared
or public computer?" seen during the login process affects how frequently
you are required to sign on with Safe2Login. For enhanced security, even if answering "NO" to
the public computer question, Safe2Login will ask you to sign on every 6 months).
Why do I need to identify my computer?
The computer name you provide will appear on the Safe2Login Safety Stamp on your banking login page. Seeing the name you chose for your computer will assure you that you are safe to proceed.
Will I be locked out of my account if I forget my SafeCode?
If your incorrect attempts to verify your SafeCode on the Safety Stamp exceed the limit set by Southland Credit Union, you will be locked out of your account. Follow the instructions on the Safety Stamp to unlock your account.
What browsers can I use with Safe2Login?
Safe2Login is optimized for the newest versions of Microsoft Internet Explorer, Netscape, Firefox, Opera, Safari, and Camino. Safe2Login may not be compatible with text-based browsers for impaired or disabled users.
What if I save my user name and password using IE Explorer and I share my PC?
To prevent others from logging into your account, you will need to modify the settings of your Internet browser to turn off 'AutoComplete' so that your passwords are not saved; this is not functionality built into the eBranch login page.
If you are using Internet Explorer, please do the following:
- Launch "Internet Explorer"
- Click "Tools" -> "Internet Options"
- Click the "Content" tab
- Click the "Auto Complete" button
- Un-check the two check boxes "Forms" and "User names and passwords on forms"
- Click the two buttons "Clear Forms" and "Clear Passwords"
- Click the "OK" button
- Click the "OK" button
If you are using Firefox, please do the following:
- Launch "Firefox"
- Click "Tools" -> "Options"
- Click the "Privacy" icon
- Un-check the check boxes "Remember what I enter into forms and the search
bar"
- Click the "Security" icon
- Un-check the two check boxes "Remember passwords for sites" and "Use a
master password"
- Click the "OK" button
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