ATM/VISA® check card transaction error notification
If you have found a possible error on your statement or receipt, or would like more information about a transfer, please contact us at:
8545 Florence Ave
PO Box 7022
Downey, CA 90241-7022
(562) 596-9975
You must contact Southland Credit Union within 60 days from the time you receive the statement on which the error appeared.
Please provide the following information:
- Name
- Account Number
- Describe the error or transfer in question
- Dollar amount of suspected error
Southland Credit Union will investigate the complaint and will promptly correct any error.
Special Notice: In the case Southland Credit Union takes more than 10 business days (20 business days for point-of-sale or outside of United States) to complete our investigation, your account will be credited for the amount while the investigation is completed. Upon completion of investigation, the funds can possibly be debited from your account. Click here for Affidavit of:
ATM Dispute Form - to be used to dispute ATM transactions posted to your checking account.
HTML Form : PDF Form
Notification of Disputed Visa® Check Card Transaction - to be used to dispute Visa® Check Card transactions posted to your checking account.
HTML Form : PDF Form
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