Report Lost or Stolen Card

How do I report my debit card as lost, stolen or not received? 

Please call our service center during normal business hours or our Quickline system 24 hours a day, 7 days a week. 

Quickline

24 hours a day, 7 days a week: (888) 426-1918

Member Service

(800) 426–1917 (Toll Free)
(562) 862–6831 (Local)

Service Center Hours of Operation:

Monday–Friday: 8 a.m. – 6 p.m. (PST)
Saturday: 9 a.m. – 1 p.m. (PST)
Sunday: Closed