- Can I change my PIN?
Yes, please call our system 24hrs/7days at 866.762.0558 and follow the prompts.
- How do I activate my card?
Please call our system 24hrs/7days at 866.762.0558 and follow the prompts.
- Now that I have a chip debit card, do I need to notify Southland Credit Union before I travel internationally?
We recommend that you set a travel notice on any card(s) you plan to use while traveling, to help prevent interruption. You can set a travel notice, by calling the number on the back of your card and speaking with a representative. For your protection, we will continue to monitor card activity even when a travel notice is set. If you encounter any issues while traveling, we are here to help.
Please contact us toll-free at 800.426.1917.
- Will chip cards prevent third-party data breaches?
Chip card technology provides an additional layer of security when used at a chip-enabled terminal. The technology may help reduce certain types of
fraud resulting from data breaches; however, it will not prevent a data breach
- Will chip cards prevent all fraud from happening?
No. As the industry continues to develop new ways to protect consumers, perpetrators continue to look for new ways to commit fraud. Chip cards provide an additional layer of security at chip-enabled terminals, on top of the fraud prevention monitoring we currently provide.
- Are chip cards secure?
Yes. Chip technology has been around for over two decades and is already the security standard in many countries around the world. When purchases are made using the chip feature at chip-enabled terminals, the transaction is more secure because of a unique process that is used to determine if the card is authentic. This makes the card more difficult to counterfeit or copy.
While magnetic stripe cards are still considered secure, chip technology is the next step to providing enhanced security to our customers. Whether you use the magnetic stripe or the chip to make your purchase, you can have confidence in the protection and security features we provide for all credit and debit card accounts.
Remember, if you notice any suspicious activity on your account; notify us immediately by calling the number on the back of your card.
- Where can I use my chip card?
More terminals and ATMs are becoming chip-enabled throughout the U.S. You will also enjoy greater acceptance when traveling: Chip technology is common in over 130 countries around the world, including Canada, Mexico and the United Kingdom. Your chip card will still work at terminals and ATMs where only magnetic stripe transactions are accepted.
- What is a smart card or an EMV card?
You may hear chip cards referred to as "smart cards" or "EMV cards" – they are all different ways of referring to the same type of card. Similarly, an EMV terminal is the same as a chip-enabled terminal.
- Why does my credit card or debit card now include a chip?
As chip technology will soon become the security standard in the U.S., many merchants are beginning to accept chip cards and we want you to be ready. You will enjoy greater security when making purchases at a chip-enabled terminal since the chip provides better protection against counterfeit fraud. Chip technology is already used in over 130 countries around the world, including Canada, Mexico and the United Kingdom, so you will enjoy greater acceptance when traveling internationally.
- What is a chip card?
A chip card is a standard-size plastic debit or credit card that contains an embedded microchip as well as a traditional magnetic stripe. The chip encrypts information to help increase data security when making transactions at terminals or ATMs that are chip-enabled.