• How do I add Southland Credit Union to my trusted sites in Internet Explorer?
    1. From the Tools menu, choose Internet Options.
    2. Click on the Security tab.
    3. Click the Internet icon.
    4. Click the Security Level slider and set it to Medium.
    5. Click the Trusted sites icon.
    6. Click Sites button.
    7. Add this Web Site to the Zone: Type in *
    8. Un-check the box Require server verification (https): for all sites in this zone.
    9. Click the Add button.
    10. Click Ok.
    11. Click on Custom Level.
    12. Reset to: Low.
    13. Click OK.
  • How do I add Southland Credit Union to the pop-ups exception list in Mozilla Firefox ?
    1. Go to Tools.
    2. Click on Options.
    3. Click on the Web Features icon.
    4. Click on Block Pop-up Windows.
    5. Click on Allowed Sites.
    6. You can specify which web sites are allowed to open pop-up windows. Type the exact address of the site you want to allow and then click Allow.
    7. Address of web site: Type in *
    8. Click on Allow.
    9. Click Ok.
    10. Click Ok.
  • How do I add Southland Credit Union Web Site to my trusted sites in Mozilla Firefox?
    1. Open Mozilla Firefox.
    2. Go to Tools.
    3. Click on Options.
    4. Click on the Web Features icon.
    5. Click the Load Images box.
    6. Click on the Exceptions button.
    7. You can specify which web sites are allowed to load images. Type the exact address of the site you want to manage and then click Block or Allow.
    8. Address of web site: Type in *
    9. Click on Allow.
    10. Click Ok.
    11. Click Ok.
  • How do I check my Internet Explorer version?
    1. Open Internet Explorer.
    2. Click on Help
    3. Select About Internet Explorer.
    4. Verify your IE Version on the first line of information. A minimum of Version: 8.0 is recommended.
    5. Click Ok.
  • How do I disable a pop-up blocker in Internet Explorer?
    1. Open Internet Explorer.
    2. Go to the tools menu at the top of the browser, then select "Pop-up Blocker Settings..."
    3. The Pop-up Blocker Settings window will appear. Find the area that is labeled "Address of Web site to allow:", type in * and click "Add"
    4. Click the Close button.
    5. Click the OK button.
      You should now be able to see any pop-ups on our website. If you do not then another application is blocking the pop-up, if any, and not Microsoft Internet Explorer.
  • How do I disable a pop-up blocker in Mozilla Firefox?
    1. You will see a message at the top of your window in Mozilla Firefox 1.0.4 when you go to Firefox prevented this site from opening a pop-up window. Click here for options... - (click on the toolbar with the message then select one by clicking)
    2. Allow pop-ups for
    3. Edit pop-up blocker options.
    4. Don’t show this message when pop-ups are blocked.
    5. Show the pop-up.
  • How do I reset my privacy settings in Internet Explorer?
    1. Click on the Privacy tab.
    2. Click on the Slider and set it to Medium.
    3. Click the OK button.
  • How do I stop Firefox from remembering my account number and password?
    1. Launch FireFox, from the menu, select "Tools" then "Options"
    2. Select the "Security" icon
    3. Under "Passwords", un-check "Remember passwords for sites"
    4. Click the "Show Passwords" button
    5. Click "Remove All"
    6. Click "OK" to close the dialog box
  • How do I stop Internet Explorer from remembering my account number and password?
    1. Launch Internet Explorer, from the menu, select "Tools" then "Internet Options"
    2. Select the "Content" tab
    3. Under "AutoComplete", click the "Settings" button
    4. Un-check "Forms" and "User names and passwords on forms"
    5. Clear your forms and passwords:

      For Internet Explorer 6:
      - Click the "Clear Forms" button
      - Click the "Clear Passwords" button
      - Click "OK"

      For Internet Explorer 7:
      - Click "OK"
      - Click the "General" tab
      - Click "Delete"
      - Click "Delete forms..."
      - Click "Delete passwords..."
      - Click "Close"

    6. Press "OK" to close the dialog box
  • What encryption protocols are supported?

    As of November 2014, the following protocols are supported:

    • TLS 1.0
    • TLS 1.1
    • TLS 1.2

    Please note, certain versions of Internet Explorer default to have SSL 2.0 and SSL3.0 enabled which may cause problems with our online services. Please use the following procedure to disable SSL 2.0 and 3.0:

    1. Launch IE
    2. Click Tools then Internet Options
    3. Select the Advanced tab
    4. Find SSL 2.0 and uncheck this option
    5. Find SSL 3.0 and uncheck this option
    6. Ensure that TLS 1.0, TLS 1.1 and TLS 1.2 are checked
    7. Click OK
  • What Internet browsers are supported?

    Typically we support the last two releases of a browser. As of April 2016, this includes:

    Internet Explorer v9.x (Windows Vista)
    Internet Explorer v11.x (Windows 7/8.1/10)
    NOTICE: Due to end-of-life status per Microsoft, Internet Explorer 10 is no longer supported as of January 2016
    FireFox v44.x (PC, Mac, Linux)
    FireFox v45.x (PC, Mac, Linux)

    Chrome v48.x (PC, Mac, Linux)
    Chrome v49.x (PC, Mac, Linux)

    Safari v7.x (Mac OSX Mavericks v10.9)
    Safari v8.x (Mac OSX Yosemite v10.10) 
    Safari v9.x (Mac OSX El Capitan v10.11)

    Southland Credit Union does not support alpha, beta or release candidates of browsers. Browsers with these release qualifiers are considered unsafe, unstable and are not supported.

  • What operating systems are supported?

    As of April 2016, the following operating systems are supported:

    Windows Vista-SP2/7-SP1/8.1/10
    Mac OS X v10.9 and higher

    While we do not officially support Linux & BSD distributions, we are aware that the Firefox browser works properly on these platforms.

    NOTICE: Due to end-of-life status per Microsoft, Windows XP is no longer supported as of March 2014.

    NOTICE: Due to security issues, OSX 10.8 and earlier are no longer supported.

eBranch (Online Banking)

  • Can I access multiple accounts in eBranch with a single log in?

    Yes, eBranch supports multiple account access with a single log in. Please contact a Service Center Representative at 800-426-1917 for details.

  • Can I access or download my account information using other accounting or personal finance managers (e.g. or

    As of July 1st, 2010, officially supports the automatic download of transactions. has not yet added support, however they do support the manual import of Quicken and MS Money formatted files.

    For all other financial managers, yes you can manually import your data provided they can import OFX, QIF, QFX or CSV files.

    Please follow our standard instructions for downloading your account information for Microsoft Money or Quicken to obtain one of these files.

    For import instructions and compatibility details, please see your accounting/finance application documentation.

    Note #1: Southland has requested support from, however, implementation and timeliness of implementation is done at the discretion of these providers.

    Note #2: Southland does not support technical issues with 3rd party financial managers, please contact the service provider for assistance.

    Note #3: Southland Credit Union is not responsible for the content or availability of these service providers. Please be advised that the credit union does not represent either the third party or you (the member), if you utilize their products/services. Further, the privacy and security policies of the linked site may differ from those practiced by Southland Credit Union and accepts no liability in the event of a security or data breach.

  • Can I download my statement or transaction history as a plain text file (e.g. TXT or CSV) or into a spreadsheet (e.g. MS Excel)?

    Yes, eBranch supports an export of your transactions history in a .csv file format.

  • How do I download my account information into Quicken?

    Please follow the instructions below to import your information into your personal accounting application.


    • Log into eBranch.
    • Click "Account Management".
    • Click "Web Connect".
    • Select your Source ID (account you want to download into Quicken). Enter the date range and select application you are downloading into. Then click "Download History".
    • When prompted, save the file to your desktop or a convenient location to access later.
    • Launch Quicken.
    • Select File, New, Import.
    • Browse to and select the file you saved above. You should then be prompted to add this information to an existing account or have the opportunity to setup a new account. Please see your product documentation for more information.
    • After the import, you may delete the file downloaded in the steps above.


    • Launch Quicken.
    • Click "Banking" from the toolbar.
    • Click "Online Banking Setup".
    • Follow the prompts to add your account.
    • When prompted for login information, please use your account number as the user name.
  • How long will my check images be available?

    Check images may be viewed for up to 18 months, these are available free of charge through eBranch. If you need a check copy older than 18 months, please contact us and submit a research request.

    NOTE: A research fee may apply, please speak with a representative or see our 'Schedule of Fees' for details.

  • How long will my transaction history be available?

    The history will be available for 3 years.

    NOTE: The default historical view for transactions is 90 days. To see transactions older than 90 days, please click 'Advanced Search' and select 'All' for the 'Show' option.

  • Is there a fee for Southland eBranch?

    eBranch is a NO COST service we provide for our Members.

  • What are the requirements to use the "Download for Quicken/MS Money" feature?

    You must be running the following:

    - Money/Quicken 99 and Later
    - Spreadsheet (.csv)
    - WebConnect (Quicken, Quickbooks or MS Money)

  • What is Southland eBranch?

    eBranch is your online banking solution with Southland Credit Union. Enjoy instant access to your accounts 24 hours a day, 7 days a week with eBranch.

  • Why can I not see my cleared check images?

    There are two situations in which check images may not be displayed properly.

    First, if a check is cleared through ACH the image will not be available. This is indicated by the following message:

    "Please contact your credit union. There was an error accessing a file used to display ARC Draft Images."

    Second, if the MICR line (numbers across the bottom of the check) were damaged or covered up (e.g. by your signature) the image will not be available. However, in this situation, the Credit Union may still be able to retrieve this image for you. Please contact us and request to speak with an associate in our Electronic Services Department for further assistance.

  • Why does my Quicken WebConnect download not import into my existing account (PC/Mac)?

    Quicken is not properly recognizing your existing account and will only give the option to create a new account. Please use the following procedure to correct this issue:


    1. Backup your Quicken data
    2. Launch Quicken
    3. Single left click the account you are having import issues with, so it becomes highlighted, then right click it
    4. From the menu that appears, select "Edit Account"
    5. In the Account Details window that appears, click the "Online Services" tab
    6. In the One Step Update section, click the "Remove Connection" button
    7. Please click "Yes", to confirm the "Deactivate Service" box that appears
    8. Please click "OK", if prompted with an additional dialogue box
    9. Click "Activate One Step Update"
    10. Follow the prompts to connect to your Southland account
    11. When prompted with "Check the accounts you'd like to add to Quicken", change option to indicate the account "Exists in Quicken" and select the account that you are repairing
    12. Finish answering any prompts from Quicken


    1. Backup your Quicken data
    2. From the "Lists" menu, select "Accounts"
    3. Select "Edit"
    4. In the Account Details window that appears, click the "Download Transactions" drop down menu
    5. Select "Not Enabled"
    6. Please click "OK", to confirm the changes
    7. Select "Enabled"
    8. Follow the prompts to connect to your Southland account
    9. When prompted with "Check the accounts you'd like to add to Quicken", change option to indicate the account "Exists in Quicken" and select the account that you are repairing
    10. Finish answering any prompts from Quicken
  • What are the password requirements for eBranch?

    Passwords must be between 8 and 32 characters and contain at least three of the following four items:

    • Lowercase letters (a-z)
    • Uppercase letters (A-Z)
    • Digits (0-9)
    • Symbols `~!@#$%^&*()_+-={}|:;'?,./)

eBranch Login

  • Can I change my personal security image and name or security questions?

    Yes, you can change your personal security image and name or security questions at any time. To make the change, log into your account:
    1. Select "Account Management" from the navigation menu
    2. Click "Change Security Settings" under "Account Maintenance"

    Please note that for your protection, we will periodically request that you update the information as well.

  • How are you able to detect unusual or uncharacteristic behavior?

    The security system takes into account factors such as the type of transactions you ordinarily perform, the computers you typically use to access your account, and the typical security settings for your computer. Hundreds of factors such as these create a profile that is unique to you and allows us to make decisions about whether the person conducting a given activity or transaction within your account appears to be you.

  • How do I get started with the new security enhancements?

    You will be prompted to select your personal image and name and security questions very soon. You do not need to do anything to initiate this process. When you are prompted, please take a moment to set up your image, name and questions in order to add an additional layer of protection to your account.

  • How do I know it is working?

    After you complete the set-up process, the new security system will work automatically. That means you are being protected every moment — when you are online and more importantly when you are not. Please note that for your protection, we will periodically ask you to update your questions and answers as well.

  • How much will it cost?

    There is absolutely no cost associated with the new security system. This is just part of our on-going commitment to providing you with the highest levels of security available.

  • How should I choose the secret answers to my security questions?

    Your answers should be something you can easily remember, yet not readily known by others. Try to avoid using answers that will change over time. If you share account access with anyone else, you may want to establish your security questions together so that you both know the answers if you are ever prompted to provide additional information when logging in. Enter your answers carefully as you will need to supply exactly the same answer if you are ever prompted with one of your security questions.

  • How will this help prevent online fraud?

    If your account number and password are stolen, the fraudster would have to be able to answer your security questions correctly before being able to access your account or complete a fraudulent transaction. If the user is not able to provide this information, the activity would be blocked. This added layer of security helps us protect your online account at all times. The personal image and name also help you to ensure that you are always logging in to our legitimate website, not a fraudulent one.

  • I already have anti-virus software and a personal firewall. Why do I need this?

    We are glad to hear you use anti-virus software and a personal firewall. Be sure that you keep both software programs up-to-date for the best possible protection against viruses, Trojans, and hackers. These new security features protect against another kinds of threats such as a stolen user id and password. It works with your other personal security programs, but it does not replace them.

  • I am trying to log-in but the website is not showing me my personal security image and name. What is happening?

    This might happen in rare cases. Before answering a challenge question or entering your password, make sure that you are going to our legitimate website. The easiest way to ensure this is by typing our URL directly into your web browser. Then, after you answer the security question, you should see your personal security image and name next to the password field. If your personal security image and name are there, you can be confident that you are at our legitimate website and can enter your password.

    Remember: Once you have signed up, NEVER enter sensitive information such as your password without first seeing your personal security image and name.

  • I check my account very often, wouldn’t I know if something unusual showed up on my account?

    It is great that you check your account frequently! It is always a good idea to regularly monitor your account for any unusual activity (like payments you didn’t make). This security service helps prevent those incidences from ever occurring, so when you check your account everything is exactly how it should be.

  • I share my computer with someone who has a different account. Can both of us still log-in from this computer?

    Yes, you can both use the same computer to log-in to your individual accounts. There is no limit to the number of people that can log-in to various websites from the same computer. However, you should consider choosing security questions that only you will know the answer to.

  • Is my personal information still safe?

    Yes. In fact, your personal information is safer than ever before because of the additional security enhancements.

  • My spouse and I have a joint account. Will be both continue to be able to log-in to the account?

    Yes, you can both continue to log on to the account as usual. However, you may want to establish your personal image and name, and security questions together so that you both know the answers if you are ever prompted to provide additional information when logging in.

  • What do I do if I forgot my password or have locked out my account?

    If you have locked your account by answering your security questions incorrectly, you will have to wait a random interval of 20 - 60 minutes before trying to log in again. Repeated failures will permanently lock out your account and you will be required to contact the Credit Union.

    If you have forgot your password or locked your account by incorrectly entering your password, please use the self-service password reset feature found on the reverse authentication page; this is seen after you enter your account number. Please click the link found under the "Sign In" and "Back" buttons.

  • What is unusual or uncharacteristic behavior?

    Uncharacteristic or unusual behavior is anything that appears out-of-the-ordinary compared to how you normally would bank online and where you normally bank online. If the action being requested does not appear to be something you would normally do, we will ask you to answer your security questions to make sure it is really you and not an unauthorized user.

  • What keeps somebody from stealing my personal security image and name?

    We only show you your personal security image and name if you log in from a recognized computer or after you have answered some of your security questions. Therefore an unauthorized person will not have access to your image and the name you give it. Remember: Once you have signed up, NEVER enter sensitive information such as your password without first seeing your personal security image and name.

  • When will I be asked to answer my security questions?

    You will only be prompted to answer some of your security questions when a particular activity or transaction appears to be unusual or uncharacteristic of your typical behavior.

  • Where do I enter my password?

    Due to the new security feature, you do not enter your password until you see your personal security image and text. To begin logging in simply enter your account number and click the "continue" button. You will then see your personal image and text on the next screen where you can safely enter your password to gain access to your account.

  • Why is my online experience changing?

    In order to make your online service experience as secure as possible we are introducing new security features. Most of the time your online experience will be the same as it was before, only now you will have an extra layer of security working behind-the-scenes to protect your account. The new security may – very infrequently – prompt you to verify your identity before continuing. This means you can now bank online with an even greater sense of confidence.

  • Will I be asked for more information all the time now?

    No, you will only be asked for more information when unusual or uncharacteristic behavior is detected. This will most likely be a very rare occurrence.

  • Will my password change due to the new security system?

    No. Your personal image and name, and security questions and answers are separate from your regular password, which will not change. To further safeguard your accounts, we do recommend that you change your password frequently.

  • What are the new security enhancements?

    The new security features add a layer of protection to your online account by letting you know it’s really us, and letting us know it’s really you.

    Letting you know it’s really us – Personalized Image and Name

    * You pick one of thousands of images, and then give the image a name to help identify it to you.
    * Every time you attempt to log into your bank account your image and name will appear before you enter your password.
    * Seeing your image and name will let you know that you are at your real online banking site and not a fake or fraudulent site. This means it is safe to enter your password.
    * If the correct image and name do not appear, do not enter your password.

    Remember: Once you have signed up, NEVER enter sensitive information such as your password without first seeing your personal security image and name.

    Letting us know it’s really you – Security Questions

    * You will be asked to set-up several security questions that only you should know the answers to.
    * The security system will recognize the computers you normally use to access your online banking site.
    * In the future, if you or someone else attempts to log in to your account from a new or unrecognized computer, you will need to answer some of your security questions before being allowed to continue.


  • Are there payment limits?

    Yes, there is a aggregate $9,999.99 maximum daily limit that may be paid. This daily maximum applies to all Payees listed for a particular day, not just an individual Payee.

  • Can I make a stop payment on a ePay transaction?

    Only payments that take 5 days to process can a stop payment attempt be made. Please refer to your Payee list for more details. Since our new ePay service is truly Member to Merchant payments, 2-day payments will have already been processed.

  • Do I get a receipt from each transaction?

    A confirmation number is displayed after you complete a transaction. This is your electronic receipt. The confirmation number is a record that transactions were accepted and will be processed, so you may record this number. Your statement will also include all of your online transactions. Print your statement for a paper receipt.

  • How can I have my bills paid automatically from my SCU account?

    You’ll never have to write checks to pay bills again! Save time and money by paying bills automatically - virtually eliminating costly late charges, licking envelopes, and trips to the mailbox! To sign up for Southland ePay, log into eBranch at the top of this page.

  • How do I delete a payment that I scheduled for today?

    If you are still in the same session during which you scheduled the payment, you can delete it from the scheduled payments list. If you have exited the session, you cannot delete the today payment because the transaction has already been completed.

  • How do I know how long it takes to pay my merchants?

    To verify the amount of time necessary to process a payment, please select the Payees tab once logged into ePay. “Days” represents the amount of lead time necessary to pay your merchant.

  • How do I log into ePay? Where do I sign in?

    Simply log into eBranch and click the ePay button.

  • How do I print my payee list for reference?

    Follow the steps for printing within ePay; 1. Press Ctrl+P, 2. Select the “As laid out on screen” Option from the Print Window; 3. Click “OK”

  • How do I register for ePay?

    Registration is easy as 1-2-3! Simply log into eBranch, then answer the verification question. Your account will instantly become enabled for ePay.

  • How secure are my online payments and information?

    To protect transactions, we require your Internet browser support 128-bit encryption or higher. Encryption prevents transactions from being read by unauthorized parties over the Internet. We recommend that you use the latest browser version available.

  • Is there a demo or walk-through of ePay?

    Yes, please visit the following site:

    ePay Demo

  • My merchant's mailing address has changed, how do I update that information?

    Merchants that accept electronic payments (2-day Merchants) will notify ePay directly of the updated information. For all other payees, please send the new information via message board found within ePay. The changes will be made to your payee for you.

  • What is the Payment Guarantee?

    If a properly scheduled payment is not received and posted on time by the payee, we will attempt to have any late fees or assessed finance charges removed. If the merchant is unwilling or unable to remove them, the fees and finance charges will be paid directly to the merchant. Your account will be noted appropriately to ensure that the situation does not negatively impact your credit rating. (NOTE: Please see the Disclosure for important information on the limitations of reimbursable fees and finance charges.) For full details, please click on "Help" when logged into ePay.

  • What share types are eligible for use with ePay?

    14 - LEO Checking
    24 - LEO Money Market
    29 - Money Market (CFCU merger)
    30 - Money Market
    31 - Money Market
    32 - Premium Checking
    33 - Opportunity Checking
    34 - Business Checking
    35 - Basic Checking
    36 - Basic Checking
    37 - Premium Checking
    38 - Business Premium Checking
    39 - Super Checking
    41 - Teen Checking

  • What time do I need to submit my payment by to have it processed the same day?

    Same day payments must be submitted by 9AM PST to be considered a "today" payment. In general, it is recommend that payments be scheduled in advance by setting the payment date within ePay's screen to ensure your payment is paid on your desired date.

  • When can I schedule the first payment to a new Payee that I just set-up?

    You may set-up a Payee and schedule the first payment in the same session. If the new Payee is verified immediately, you may schedule a payment according to standard payment guidelines and as a "today" payment that will be processed the next business day. [ Note: You will see "Available" status displayed in the Payee list.] If the new Payee is not verified immediately, you may still schedule a payment to the new Payee within the same session, however, the payment must be scheduled a minimum of 8 days in advance of the intended payment date or due date. The system will not allow you to schedule payments sooner than 3 business days from the session date until the Payee is verified and available.

  • Whom can I pay using ePay?

    You can pay virtually anyone in the United States--from national bank cards, mortgage companies, auto loans, and department stores to the newspaper carrier.

    NOTE: Payees that are NOT eligible for payment through this service include governmental agencies, including but not limited to, the Internal Revenue Service, all state and local tax authorities, collection agencies, as well as recipients of court-ordered payments like child support or alimony. However, payments to government agencies for utilities such as water are permitted. Also not eligible for payment are any organizations or individuals outside of the United States.

  • Why does ePay time out and force me to restart my session even though I'm actively using it?

    There is a scenario causing the perception that ePay is timing out and eBranch is forcing you to start a new ePay session. Please read the explanation below to better understand this scenario and avoid it in the future.

    Upon clicking the ePay button, your browser will do one of two things: A) open a new window or B) open a new tab. This new window or tab shows your active session within ePay and your current eBranch window looses focus.

    When the eBranch system detects a period of inactivity it will bring its window into focus and show a pop-up message indicating this inactivity and give the user the opportunity to press one of two buttons; either to keep the current session active or to end the session. When the eBranch window comes into focus to present the notification, the ePay window looses focus.

    Upon responding to the inactivity message, the eBranch window still maintains focus. To return to and continue the existing ePay session, you must bring into focus the window or tab running the existing ePay session. Browser tabs are typically found under the address bar of your browser, browser windows are typically found at the bottom of your screen on the task bar. Clicking the tab or task bar will bring the ePay session back into focus and you may continue your session, no data or settings will have been lost.

  • Are there any fees for Southland ePay?

    No. There are no fees for Southland's ePay service.

  • What happens if I have insufficient funds to cover a payment?

    This online service will confirm a today transaction only if you have sufficient funds in your funding account or overdraft line to cover it. Future-dated transactions are stored by the system, but the funds are not debited from your account until the scheduled transaction date. You will be notified if a payment fails, and this service will automatically attempt to retry the payment on the next business day. If the payment is successful on the next business day, you will not be notified again. If the payment fails on the retry, you will be notified again.



  • Are there transfer limits?

    Yes, there are separate limits on incoming and outgoing transfers.

    Outgoing/Sending Fund Limits:

    $5,000 per day

    Incoming/Receiving Fund Limits:

    $9,999 per day

  • How do I set up eTransfers and verify an account?
    1. Log in to eBranch
    2. Click the "Transfers" menu, click the "Manage eTransfers" chevron
    3. Add a new Financial Institution to transfer to/from your Southland account:
      - Select "Edit/Manage Accounts"
      - Select "Add a New Account"
      - Enter the 9-digit routing number, click "Next"
      - Enter the account number, account type, optionally a nick name and agree to terms and conditions, click "Next"
      - Read the notice on the next screen, click "Finish"
    4. After two to three days, view the transactions details for the new Financial Institution account you have added and look for two deposit amounts
    5. Log in to eBranch and return to eTransfers
    6. Select "Edit/Manage Accounts"
    7. Select "Verify" next to the account you are activating
    8. Enter the two deposit amounts, click "Verify"

    Your account is now active and ready to transfer funds in and out of your Southland account.

  • How long does it take for the validation deposit to appear in my account held with another financial institution?

    The deposits will typically appear within 2 business days, but may take up to 3 business days.

  • How long does it take to transfer funds between or into accounts?

    Transfer will take up to three business days to complete.

    NOTE 1: Funds need to be in your account and available by 9AM PST on the day of the scheduled transfer. Any changes or cancellations must be done prior to 9AM PST on the date of the scheduled transfer.

    NOTE 2: Overdraft protection is not available for eTransfers.

  • How many days do I have to confirm the verification deposit amounts at my other financial institution?

    Before you can send money or receive money from your Southland account using eTransfers, you will need to verify the amounts of two verification deposits. You must validate your account within 30 days of receiving the deposits at the other financial institution.

  • How much does it cost to use eTransfers?

    Please see the Southland Credit Union "Schedule of Fees & Charges" at the link below:

    Schedule of Fees

  • How do I set up a Transfer?

    Once you have established an account within eTransfers, you then can add a transfer by doing the following:

    1. Log in to eBranch
    2. From the "Account Transactions" menu, select "Southland eTransfers"
    3. (Note: A new window will open)
    4. Click "Add a New Transfer"
    5. Select if you want to send or receive funds
    6. Enter the account, the amount, the date, and whether it's a 'one time' or 'recurring' transfer, click "Next"

    NOTE 1: Transfer will take up to three business days to complete.

    NOTE 2: Funds need to be in your account and available by 9AM PST on the day of the scheduled transfer. Any changes or cancellations must be done prior to 9AM PST on the date of the scheduled transfer.

    NOTE 3: Overdraft protection is not available for eTransfers.

Mobile Branch

  • What should I do if I lose my phone?

    Change your online banking password immediately. Report the loss to your carrier and to Southland Credit Union. As always, whenever there is a possibility of unauthorized access to your account you should watch your account closely to ensure no unauthorized transactions appear.

  • Can I use Southland ePay on my mobile phone?

    Yes, Southland ePay is a part of our Mobile Banking program. While you will need to manage and create payees online through eBranch, you can schedule payments from your phone on the go.

  • What type of accounts can I access with Mobile Banking?

    Southland Mobile Banking provides access to most of your Southland accounts. First mortgages and Visa Credit Card accounts however are not available.

  • What phones are supported, and where is the service available?

    A list of supported phones is available online. Mobile Banking is currently supported on iPhone®, Windows® Mobile, Android, BlackBerry®, Palm OS Tréo and most phones that support Java applications.

  • What do I need to start using Mobile Banking?

    You can start using Mobile Banking if you have previously enrolled in Southland eBranch. If you haven’t enrolled yet and would like to, log onto and click on the eBranch Log In button to get started. Once enrolled, on you mobile device, navigate to Your Mobile Banking application will utilize the same user name/account number and password.

  • How much does it cost?

    Southland Mobile Banking is FREE — Southland does not charge a fee for Mobile Banking. However, your mobile carrier may charge you standard fees for Internet access. For more information about these fees, please contact your carrier directly.

  • How do I activate Mobile Banking?

    Visit on your web-enabled mobile device. For security purposes, the first time you login you will be prompted to register your device.

  • What is Southland Mobile Banking?

    Southland Mobile Banking enables you to connect to your Southland accounts from your web enabled mobile phone or other hand-held device. You will be able to easily access your balance information, transfer funds, pay bills or even find a branch or ATM.