eServices

General

  • How do I add Southland Credit Union to my trusted sites in Internet Explorer?
  • How do I add Southland Credit Union to the pop-ups exception list in Mozilla Firefox ?
  • How do I add Southland Credit Union Web Site to my trusted sites in Mozilla Firefox?
  • How do I check my Internet Explorer version?
  • How do I disable a pop-up blocker in Internet Explorer?
  • How do I disable a pop-up blocker in Mozilla Firefox?
  • How do I reset my privacy settings in Internet Explorer?
  • How do I stop Firefox from remembering my account number and password?
  • How do I stop Internet Explorer from remembering my account number and password?
  • What encryption protocols are supported?
  • What Internet browsers are supported?
  • What operating systems are supported?

eBranch (Online Banking)

  • Can I access multiple accounts in eBranch with a single log in?
  • Can I access or download my account information using other accounting or personal finance managers (e.g. Buxfer.com or Mint.com)?
  • Can I download my statement or transaction history as a plain text file (e.g. TXT or CSV) or into a spreadsheet (e.g. MS Excel)?
  • How do I download my account information into Quicken?
  • How long will my check images be available?
  • How long will my transaction history be available?
  • Is there a fee for Southland eBranch?
  • What are the requirements to use the "Download for Quicken/MS Money" feature?
  • What is Southland eBranch?
  • Why can I not see my cleared check images?
  • Why does my Quicken WebConnect download not import into my existing account (PC/Mac)?
  • What are the password requirements for eBranch?

eBranch Login

  • Can I change my personal security image and name or security questions?
  • How are you able to detect unusual or uncharacteristic behavior?
  • How do I get started with the new security enhancements?
  • How do I know it is working?
  • How much will it cost?
  • How should I choose the secret answers to my security questions?
  • How will this help prevent online fraud?
  • I already have anti-virus software and a personal firewall. Why do I need this?
  • I am trying to log-in but the website is not showing me my personal security image and name. What is happening?
  • I check my account very often, wouldn’t I know if something unusual showed up on my account?
  • I share my computer with someone who has a different account. Can both of us still log-in from this computer?
  • Is my personal information still safe?
  • My spouse and I have a joint account. Will be both continue to be able to log-in to the account?
  • What do I do if I forgot my password or have locked out my account?
  • What is unusual or uncharacteristic behavior?
  • What keeps somebody from stealing my personal security image and name?
  • When will I be asked to answer my security questions?
  • Where do I enter my password?
  • Why is my online experience changing?
  • Will I be asked for more information all the time now?
  • Will my password change due to the new security system?
  • What are the new security enhancements?

ePay

  • Are there payment limits?
  • Can I make a stop payment on a ePay transaction?
  • Do I get a receipt from each transaction?
  • How can I have my bills paid automatically from my SCU account?
  • How do I delete a payment that I scheduled for today?
  • How do I know how long it takes to pay my merchants?
  • How do I log into ePay? Where do I sign in?
  • How do I print my payee list for reference?
  • How do I register for ePay?
  • How secure are my online payments and information?
  • Is there a demo or walk-through of ePay?
  • My merchant's mailing address has changed, how do I update that information?
  • What is the Payment Guarantee?
  • What share types are eligible for use with ePay?
  • What time do I need to submit my payment by to have it processed the same day?
  • When can I schedule the first payment to a new Payee that I just set-up?
  • Whom can I pay using ePay?
  • Why does ePay time out and force me to restart my session even though I'm actively using it?
  • Are there any fees for Southland ePay?
  • What happens if I have insufficient funds to cover a payment?

eStatements

eTransfers

  • Are there transfer limits?
  • How do I set up eTransfers and verify an account?
  • How long does it take for the validation deposit to appear in my account held with another financial institution?
  • How long does it take to transfer funds between or into accounts?
  • How many days do I have to confirm the verification deposit amounts at my other financial institution?
  • How much does it cost to use eTransfers?
  • How do I set up a Transfer?

Mobile Branch

  • What should I do if I lose my phone?
  • Can I use Southland ePay on my mobile phone?
  • What type of accounts can I access with Mobile Banking?
  • What phones are supported, and where is the service available?
  • What do I need to start using Mobile Banking?
  • How much does it cost?
  • How do I activate Mobile Banking?
  • What is Southland Mobile Banking?