Zelle®

Send and receive money with Zelle® - a mobile app exclusive feature

Zelle® is a convenient way to send and receive money with friends, family and others you trust. Whether you’re splitting the cost of a meal, gift or trip, Zelle® makes it easy to pay your share. Over 100 million people are enrolled with Zelle®, so you can send money to friends and family even if they don't bank at Southland Credit Union.*

FAST

Money goes straight into your account and is available to use in minutes.*

PRIVATE

All you need is an email address or U.S. mobile number. Your account information and activity stay private.

CONVENIENT

Zelle® is available in the Southland CU mobile app, so there's no need to download another app.

DOWNLOAD THE SOUTHLAND CREDIT UNION APP


Enroll with Zelle® in 3 simple steps:

  1. Log into the Southland Credit Union app.
  2. In the Transfer & Pay menu, select "Send Money with Zelle®".
  3. Enroll your U.S. mobile number or email address.
  4. You’re ready to start sending and receiving money with Zelle®.


Frequently asked questions

No. Southland Credit Union does not charge a fee for sending or recieving money using Zelle®. However, other fees related to your account, such as overdraft fees, will still apply. 

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from the using just their email address or U.S. mobile number.

No, Zelle® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment". 

If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.
Neither Southland Credit Union nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
Keeping your money and information secure is a top priority. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your account safe.
As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. The list of participating financial institutions is always growing. You can find the updated list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.

Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.*

Since money is sent directly from your account to another person's bank account within minutes*, Zelle® should only be used to send money to friends, family and others you trust.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).

* To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.