Digital Banking Resources

Re-enrollment starts soon!

If you already have a username on Southland’s previous Online Banking platform, you may keep your existing username and re-enroll in the new Digital Banking platform. All users must create a new password to access Digital Banking. To re-enroll, you will complete the forgot password process. 

  1. Click RE-ENROLL HERE on the login page. 
  2. Review and check the “I Accept” checkbox. 
  3. Enter your Username, Social Security Number, Zip Code to reset your password. You will be prompted to select an email or phone number on file to verify your identity with a one-time passcode.   
  4. Click Login and you will be redirected to the login page where you can enter your username and the temporary passcode you received by text message or email. 
  5. Click login again. You will then be prompted to create a new password. Your password must be at least eight characters in length, contain at least one lowercase letter, at least one uppercase letter, at least one special character, and at least one number.


Re-enrollment on mobile

We strongly encourage all returning Members to complete the re-enrollment process on a desktop browser. If you are a mobile-only user, please consider using your mobile browser to re-enroll following the steps above for desktop enrollment.

To re-enroll from the mobile app, you will need to follow the “Forgot Password” process. First, be sure you have the new app on your device:

Android users

The Android app is available in the Google Play Store. Android phone users must go to the Google Play Store and download the new Southland Credit Union Mobile App. The old Southland mobile app will not work starting Tuesday, September 14. We recommend that you delete the old Southland app.

iOS users

All iOS app users will receive a prompt to update the app the next time the Southland app is opened. Follow the prompts to update your app. The iOS app is also available in the App Store if you have not already downloaded it. 


Steps to re-enroll on the mobile app

Once you have loaded the new Southland mobile app on your phone, launch the app. As an existing Southland Online Banking user, you will reset your password to re-enroll in Digital Banking: 

  1. Tap Forgot Password.
  2. Review and accept the disclosure by tapping Agree in the top right corner.
  3. Enter your current Online Banking username, your Social Security Number/Tax ID and your zip code.
  4. Choose to receive your temporary passcode at the email address or mobile phone number you have on file. If you do not recognize any of the contact methods presented to you, please call us at 800-426-1917.
  5. On the next screen, tap Log In.
  6. Check your email or text messages for your temporary passcode. 
  7. On the login screen, enter your current Online Banking username, and your temporary passcode. 
  8. You will then be prompted to create a new password. Your password must be at least eight characters in length, contain at least one lowercase letter, at least one uppercase letter, at least one special character, and at least one number.

Registration during conversion

If one of the following scenarios applies to you, then you will not be able to re-enroll using the forgot password process.

  • Members who do not have an Online Banking username.
  • New Members who have recently joined Southland. 

New account registration will be temporarily closed for a short period after initial launch. If one of the above scenarios applies to you and you would like to register for Digital Banking, please call us at 800-426-1917. Southland will post an update when self-registration is available.

Forgot Username

If you forgot your username, click Forgot Username on the login page. Enter your 9-digit account number, your Social Security Number or Tax ID, your birth date, and your mother’s maiden name. Click continue. You will be prompted to select an email or phone number on file to verify your identity with a one-time passcode. Once verified, your username will be presented to you on the screen. 

Forgot Password

Click Forgot Password on the login page. Review and check the “I Accept” checkbox. Enter your Username, Social Security Number, and Zip Code to reset your password. You will be prompted to select an email or phone number on file to verify your identity with a one-time passcode.  Click Login and you will be redirected to the login page where you can enter your username and the temporary passcode you received by text message or email. Click login again. You will then be prompted to create a new password. Your password must be at least eight characters in length, contain at least one lowercase letter, at least one uppercase letter, at least one special character, and at least one number.

Help with re-enrollment 

If you are having trouble with re-enrollment, we’re here to help. Contact us at 800-426-1917 and one of our Associates will help you log in. 


More questions?

Check out our Member Guide below or visit our Digital Banking FAQ page

Known issues & future enhancements



9/15, 3:45 p.m.There is a known issue for Android users regarding eStatements. We are actively working to address this issue. 

9/14, 10:00 a.m.The ScoreCard Rewards widget may show cards that are ineligible for ScoreCard Rewards points. We are actively working to address this issue. More

9/14, 10:00 a.m.The back button is missing for iOS users who expand check images in mobile deposit history. Please tap the white area at the top left of the screen (when phone is held horizontally) to go back. We are actively working to address this issue in a future update.



You may be charged access rates depending on your carrier. Web access is needed to use Mobile Banking. Check with your service provider for details on specific fees and charges. Southland membership is subject to eligibility. Review the Mobile Branch Agreement and Disclosure(Opens in a new window) for more information. 

FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries. 

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.