Privacy Policy

Your privacy is important to us. Please read on for details about how we protect your confidential information.

Online Privacy Policy

We understand the importance of protecting the privacy of our Members. As such, we are committed to maintaining the confidentiality of our Members' financial records consistent with state and federal laws. This document outlines Southland Credit Union's Privacy Policy for visitors to our website as well as for Members who apply for or obtain services from us or conduct transactions using Southland Credit Union eBranch or Southland Credit Union Mobile Banking.

Information Collection

Visitors to our website remain anonymous, unless they register for a service or otherwise elect to disclose their identity to us. Although we do not collect nonpublic personal information about persons who simply visit our site, we do collect certain limited information about visitors, such as their IP address, network protocol, date/time of access, browser version, browser headers and pages/files that have been accessed, downloaded, uploaded or modified. We use this information to analyze trends, administer the site, track visitors' movements within the site, gather broad demographic information for aggregate use and to improve security and fraud monitoring.

We collect the following nonpublic personal information about you through our website:

  • Information we receive from you on applications or other forms
  • Information about your transactions completed using Southland Credit Union eBranch and Southland Credit Union mobile banking
  • Information we receive from a consumer-reporting agency, such as credit score and credit history

Our website has security measures in place to protect the loss, misuse and alteration of the information under our control. We use industry standard SSL encryption technology to ensure your data is secure during transmission.

Use of Information

We may use personal information you provide to us to offer you accounts and services tailored to meet your financial needs. The information you provide to us through online surveys and promotions will be used for internal marketing purposes, as well as for the development of new services. This information will remain confidential.

To protect our Members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to share the Member information we provide with other third parties.

Information collected while accessing our website(s) may be provided to appropriate authorities to report or support investigation of abuse, or malicious or illegal activity.

Protecting Children's Privacy Online

We do not knowingly solicit or collect personal information from children on our site.

Sharing Non-Public Information with Third Parties

We partner with a limited number of third party analytics and advertising firms. These third parties may use cookies or code processed by your browser to collect public information about your visits to our and other partner websites in order to provide customized experiences, advertisements or services.

These firms may use this information for auditing, research and analysis to improve their technologies and services. These firms may process and store this information on servers located in the United States and in other countries.

In selecting and working with third parties to assist us in processing your public information, we require that they have a Privacy Policy and appropriate confidentiality and security measures; however, these measures may differ from ours.

We do not disclose any nonpublic personal information about our Members and former Members to anyone, except as permitted by law.

California Do Not Track Disclosures

Southland Credit Union honors web browser "Do Not Track" signals. You may elect to set your web browser to inform you when cookies are set, prevent them from being set, or enable your web browser's "Do Not Track" signal or similar mechanism.


This site may contain links to other websites. Southland Credit Union is not responsible for the privacy practices or content of these sites. However, we do make every effort to ensure that our partners' privacy policies are in line with our own. These sites are not authorized by Southland Credit Union to collect information about you. They may independently collect information about you and/or use cookies during your use of their website.

Changes to Our Policy

We reserve the right to revise our policy as our business needs change or as the law requires. If we revise our policies, we will provide our active Members with copies of our new policies at that time.

(Effective April 2020)