Fraud stories are based on real fraud incidents experienced by credit union Members. Names and identifying details have been changed to protect privacy. These stories are based on real-life fraud incidents to help educate Members about common scams and how to avoid becoming a victim.
Southland News
Credit union impersonation scam: How Linda lost $4,000 to a fake call
When Linda received a call from someone claiming to be from Southland, the reason for the call seemed routine.
The caller told her there was an issue with the mailing address on her account and that it needed to be updated so she could continue receiving important account information. Linda relied on paper statements and rarely used Digital Banking. So when the caller offered to take care of the update over the phone, she agreed.
The caller already knew Linda's name and address. Then he told her he needed to verify the debit card connected to her account before he could complete the update. He asked Linda to confirm her card number, expiration date and PIN. Linda provided the information, believing she was speaking with Southland. The caller thanked her and told her the update was complete.
A few days later, Linda noticed several ATM withdrawals she didn't recognize. Nearly $4,000 was gone. Linda contacted Southland and learned there had never been an issue with her mailing information. The caller wasn't from Southland.
What happened?
The scammer used information he already knew about Linda to make the call seem legitimate.
The mailing address was simply the reason for the call.
Once Linda trusted him, he asked for the information he actually wanted: her debit card details and PIN. With that information, the fraudsters were able to access her money.
What to watch for
Scammers may already know your name, address, phone number or where you bank. That information can make a call sound convincing, but it doesn't prove the person is really from Southland.
Remember, Southland will never call and ask you to provide your debit card PIN.
If someone claiming to be from Southland asks for information that doesn't feel right, end the call and contact us directly at 800.426.1917.
If you've already shared information with someone you believe is a scammer, contact us as soon as possible.
A caller knowing information about you doesn't mean you have to give them more.