Manage Cards

Activate your new card

When you receive a new card or reissued card in the mail, you can activate it in Digital Banking. Navigate to Tools, then Manage Cards, then follow the prompts to activate your new card.

Register your card

To use the Manage Cards features with existing cards, you will first need to register your card. In your Digital Banking account, navigate to Tools, then Manage Cards, and click Setup on the card you wish to manage. Next, you will be prompted to select an alert delivery method. You must select either an email address or phone number for alerts, even if you decide not to use the alerts features in Manage Cards. Click Register to continue.

Next, you will be asked if you would like to receive card authorization alerts. Authorization alerts can help you keep track of your card’s usage and monitor for unauthorized usage. You can choose to receive alerts for transactions over $10, $100, or $1,000. You may also choose to receive alerts for all transactions or none at all. Click Save Preferences to continue. At this point your card setup is complete! Click Go to Card Details to start managing your card.

Alerts & controls

Block This Card: Switch the toggle to the on position to temporarily block your card from use. You can return to Manage Cards and unblock your card at any time.

Manage Card Alerts: Set alerts for all your card transactions or certain transactions based on the transaction amount limit you set.

Manage Card Controls: 

• Block international transactions by sliding the International toggle to the on position.
• Set transaction limits per transaction, or set a monthly spending limit.
• Block transaction types based on the transaction type or merchant type.
  • If you need assistance determining which stores fall under each merchant type category, please review our merchant type list. 

Card Replacement

Report your card lost or stolen by completing the card replacement form in Manage Cards. If you report your card lost or stolen, a permanent block will be immediately issued on your card. You will no longer be able to use your card, and you will need a new card with a new card number. To place an order for a new card, call us at 800-426-1917, or visit a Southland Credit Union branch to be issued an immediate replacement. 

Travel Notice

Are you heading out of state or out of the country soon? Be sure to set up a travel notice in Digital Banking before you leave town. Scheduling travel notices will help prevent false fraud flags on your cards as you travel. To schedule your upcoming travel, navigate to Manage Cards, then select Travel Notice. Select Add a Travel Notice to enter your travel details.

Update PIN

You can change or update your PIN at any time in Digital Banking. Navigate to Manage Cards, then select Update PIN to enter a new PIN. The changes will take effect immediately.