The Manage Cards widget is the newest self-serve feature in Digital Banking! In Manage Cards, you can place alerts and controls on your Visa debit or credit cards. You can also report your card lost, stolen or damaged.
Register your card
To use the Manage Cards features, you will first need to register your card. Navigate to the Manage Cards widget and click Setup on the card you wish to manage. Next, you will be prompted to select an alert delivery method. You must select either an email address or phone number for alerts, even if you decide not to use the alerts features in Manage Cards. Click Register to continue.
Next, you will be asked if you would like to receive card authorization alerts. Authorization alerts can help you keep track of your card’s usage and monitor for unauthorized usage. You can choose to receive alerts for transactions over $10, $100, or $1,000. You may also choose to receive alerts for all transactions or none at all. Click Save Preferences to continue. At this point your card setup is complete! Click Go to Card Details to start managing your card.
Alerts & controls
Block This Card: Switch the toggle to the on position to temporarily block your card from use. You can return to Manage Cards and unblock your card at any time.
Manage Card Alerts: Set alerts for all your card transactions or certain transactions based on the transaction amount limit you set.
Manage Card Controls:
- Block international transactions by sliding the International toggle to the on position.
- Set transaction limits per transaction, or set a monthly spending limit.
- Block transaction types based on the transaction type or merchant type.
- If you need assistance determining which stores fall under each merchant type category, please review our merchant type list.
Report lost, stolen or damaged
Report your card lost, stolen or damaged by completing the replacement options form in Card Management. If you report your card as damaged, your card number will not change and a replacement card will be mailed to you. You may continue using your card in the meantime. If you report your card lost or stolen, a permanent block will be immediately issued on your card. You will no longer be able to use your card, and you will need a new card with a new card number. To place an order for a new card, call us at 800-426-1917, or visit a Southland Credit Union branch to be issued an immediate replacement.
Visa Platinum cardholders can now view ScoreCard Rewards points in Manage Cards. Monitor your points balances and track the number of points you have redeemed and earned. Click the ScoreCard Rewards button in Manage Cards to be redirected and automatically logged in to your ScoreCardRewards.com account to spend your points.